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1 - What treatment would you recommend a first-time male spa client?     Our Spa Members recommend either a facial, foot reflexology or a back treatment as introductory treatments for a first-time male spa client.       Print this FAQ | Page Up   2 - Are online transactions made through the Spas Relais santé® website secure and confidential?     When purchasing gift certificates through the Spas Relais santé®  website, your credit card information is transmitted via the Internet using the SSL (Secure Socket Layer) protocol. This protocol enables a secured transmission of information via the Internet. Encoding ensures information confidentiality during Internet transmission. When making your payment, a form will appear on your screen : You will be asked to enter your credit card number and its year/month of expiration. The information you enter on this form is encoded before its transmission on the Internet, which guarantees confidentiality. The clearly worded text is turned into an unintelligible text using complex mathematical algorithms and cryptograms known as keys. A reverse operation is applied for decoding.       Print this FAQ | Page Up   3 - Why choose a spa package including accommodation?     To experience the ultimate feeling of relaxation and to give yourself a well deserved break ! By choosing to stay overnight, you will make the most of your spa treatment : The soothing atmosphere will melt your tensions away and invigorate your body.       Print this FAQ | Page Up   4 - Is it mandatory to book a night at the Relais santé® spa where I receive my treatment?     No. When making your reservation, it is not mandatory to book a night at the spa hotel. There are 3 categories of Certified Relais santé® spas which allow you to select your vacation destination according to your personal preferences and expectations. Besides, some Spa Members do not provide accommodation. The 3 categories are: Resort - Hotel Spa Destination spas Day Spa No matter where it is located or which spa category it belongs to, each Spas Relais santé® member offers a wide variety of packages, ranging from two hours to two weeks, including accommodation or not.       Print this FAQ | Page Up   5 - Are spa treatments offered by Certified Spa Members appropriate for people with physical disabilities?     Absolutely. Spa treatments are for everyone, regardless of physical disability. As for any other client, disabled clients must complete a mandatory health assessment prior to any treatment program. Depending on the result of this health assessment and the nature of the disability, the therapist will be able to determine which treatments are more appropriate and if any health precautions apply. If necessary, the treatment may also be slightly modified to insure the client’s comfort. We strongly advise you to communicate directly with your Relais Santé spa. By discussing this matter with a therapist, you will find out which treatment will be suit your needs.       Print this FAQ | Page Up   6 - Do Member Spas offer special care for pregnant women and other particular clientele?     Yes. Many of our Certified Relais santé® Spa Members offer custom-designed care and treatments for particular clienteles, such as pregnant women. In this case, the treatments may consist of a gentle massage adapted to the woman’s numerous physical transformations. The massage helps relieve many usual discomforts like backaches and swollen legs. Our therapists are fully trained to provide safe treatments and services. A variety of massages are also specifically designed for elders, infants and children. Each Certified Relais santé® can provide you with further information on massages adapted to specific clienteles.       Print this FAQ | Page Up   7 - Have Member Spas’ therapists undergone specific training?     Yes. All Member Spas’ therapists have undergone complete training and are, more often than not, accredited by a professional association. Therapist training is an important chapter in the Association’s Code of Ethics.       Print this FAQ | Page Up   8 - Do I have to take my clothes off when receiving a spa treatment?     No. Our professionals and therapists respect their client’s intimacy. If, for a given treatment, undergarments are not necessary, the body will be wrapped with large sheets or towels. During the entire treatment, the only body part uncovered by sheets or towels will be the one your therapist is working on. You will never be asked, in any occasion or situation, to totally disrobe. However, if you prefer, undergarments may be worn at all times. On the other hand, many treatments allow the client to keep his/her clothes on. Balneotherapy, for example, can be performed with a swimsuit on while many types of massage, such as Shiatsu, Amma, acupression or Reiki are performed fully clothed. If this is a concern for you, feel free to require more information when making your appointment.       Print this FAQ | Page Up   9 - Is it safe for me to receive spa treatments if I am taking medication or experiencing some medical problems?     If a client has health problems or is under prescribed medication, it would be recommended to avoid certain treatments or products. All health professionals as well as therapists employed by Certified Relais Santé Spas have access to updated documentation on health precautions and possible interactions between treatments or products and prescribed drugs. They are obligated, under the Association’s Code of Ethics, to ask you to complete an extensive health assessment before beginning any treatment program. This measure insures you a safe, relaxing stay.       Print this FAQ | Page Up   10 - Are treatments and care offered by Member Spas covered by my private health insurance?     Most private insurance companies partially or fully cover massages performed by a certified massage therapist. Each certified massage therapist has his/her own unique registration number, which your insurance company will require. In order for you to claim your treatment, this registration number must appear on your receipt. All Member Spas’ massage therapists are Certified Massage Therapists, and are able to provide you with a receipt upon request. Make sure to ask your insurance company if your policy requires a medical prescription for the massage treatment in order to be reimbursed and, if so, how much of the treatment cost will be reimbursed. If this matter is important to you, please contact your Relais santé® spa when making your next appointment. Please take note that other treatments such as balneotherapy, algotherapy,and aromatherapy, are not covered by insurance companies.       Print this FAQ | Page Up   11 - Do Member Spas offer group packages?     Yes. Most Relais santé® Spa Members can facilitate you and your guests with meeting, conference and reception rooms. They offer group packages especially designed to host your next family reunion or corporate meeting. You may also want to pamper your guests by offering them a chair massage or a special menu. Please inquire within your Relais santé® Spa for packages and facilities offered.       Print this FAQ | Page Up   12 - Where are the Member Spas located?     The 17 Relais santé® spa members are located throughout the province of Quebec, Canada. Visit the Certified Spa Listing section of this website for additional information regarding available care and treatments, road maps, Relais santé® contact information, on-site as well as nearby services offered, etc. Ask for your free copy of the Certified Relais santé® Spa Annual Brochure. This practical brochure will be your best tool when planning your next health and wellness getaway. Order now!       Print this FAQ | Page Up   13 - What do « Certified quality », « Certified Member Spa » and « Certified Relais Santé Spa » mean?     Each Spas Relais Santé spa has gone through an accreditation process in order to become a member of the Association. This includes spot inspections carried out by an accredited Spas Relais Santé inspector. “Certified Member Spa” establishments meet high-quality criteria in order to comply with industry standards. They must also conform to strict standards of practice stated in the Association’s restrictive Code of Ethics. This Code of Ethics governs several services offered within the establishment : Therapist training, hygiene, rights and duties regarding clientele, health precautions, mandatory health screenings, etc. By restricting numerous establishments the entry into the Spas Relais Santé Association, we can guarantee and preserve excellence in every member spa.       Print this FAQ | Page Up

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