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1 - What treatment would you recommend for a first-time male spa client? |
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Our Spa Members recommend either a facial, foot reflexology or a back treatment as introductory treatments for a first-time male spa client.
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2 - Are online transactions made through the Spas Relais santé® website secure and confidential? |
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When purchasing gift certificates through the Spas Relais santé® website, your credit card information is transmitted via the Internet using the SSL (Secure Socket Layer) protocol. This protocol enables a secured transmission of information via the Internet.
Encoding ensures information confidentiality during Internet transmission. When you make your payment, a form will appear on your screen : You will be asked to enter your credit card number and its year/month of expiration. The information you enter on this form is encoded before it is transmitted by Internet, which guarantees confidentiality. The clearly worded text is turned into an unintelligible text using complex mathematical algorithms and cryptograms known as keys. A reverse operation is applied for decoding.
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3 - Why choose a spa package that includes accommodation? |
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To experience the ultimate feeling of relaxation and give yourself a well deserved break! By staying overnight you will make the most of your spa treatment: the soothing atmosphere will melt your tensions away and invigorate your body.
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4 - Is it mandatory to book a night at the Relais santé® spa where I receive my treatment? |
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No. When you make a reservation, there is no need to book a night at the spa hotel. There are 5 categories of Certified Relais santé® spas allowing you to select your vacation destination according to your personal preference and expectations. Besides, some Spa Members do not provide accommodations.
The 5 categories are:
Resort - Hotel Spa
Destination Spas
Day Spa
Nordic Spas
Spas in Certification Process
Regardless of where it is located or which spa category it belongs to, each Spas Relais santé® member offers a wide variety of packages, ranging from two hours to two weeks, including accommodation or not.
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5 - Are spa treatments offered by Certified Spa Members appropriate for people with physical disabilities? |
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Absolutely. Spa treatments are for everyone, regardless of physical disability. As for any other client, those with a disability must complete a mandatory health assessment prior to any treatment program. Based on the results, and the nature of the disability, the therapist will determine what is the most appropriate treatment and whether any health precautions are necessary. The treatment can also be slightly modified to insure the client’s comfort.
We strongly advise you to communicate directly with your Relais santé® spa. By discussing this matter with a therapist, you will find out which treatment best suits your needs.
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6 - Do Member Spas offer special care for pregnant women and other special clients? |
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Yes. Many of our certified Spas Relais santé® members offer custom-designed care and treatments for special clients, such as pregnant women. In this case, the treatments may consist of a gentle massage adapted to the woman’s physical transformations. The massage helps relieve many common discomforts like backaches and swollen legs. Our therapists are fully trained to provide safe treatments and services.
A variety of massages are also specifically designed for seniors, infants and children.
Each Certified Spas Relais santé® can provide additional information on massages adapted to specific clienteles.
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7 - Do Member Spas' therapists undergo specific training? |
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Yes. All Member Spas' therapists undergo complete training and, more often than not, are accredited by a professional association. Therapist training is an important chapter in the Association’s Code of Ethics.
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8 - Do I have to take my clothes off when I receive a spa treatment? |
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No. Our professionals and therapists respect the clients' privacy. If, for a given treatment, undergarments are not necessary, the body is wrapped with large sheets or towels. During the entire treatment, the only body part not covered by sheets or towels is the one your therapist is working on. You will never be asked to disrobe totally in any situation. If you prefer, undergarments may be worn at all times.
On the other hand, many treatments allow clients to keep their clothes on. Balneotherapy, for example, can be performed with a swimsuit on while many types of massages, such as Shiatsu, Amma, acupression or Reiki are performed fully clothed.
If this is a concern for you, feel free to require more information when you book your appointment.
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9 - Is it safe for me to receive spa treatments if I am taking medication or experiencing some medical problems? |
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If a client has health problems or is taking prescribed medication, it is recommended to avoid certain treatments or products. All the health professionals and therapists working for Certified Relais Santé spas have access to updated documentation on health precautions and any possible interaction between treatments or products and prescribed drugs. They are obligated, under the Association’s Code of Ethics, to ask you to complete an extensive health assessment before beginning any treatment program. This measure guarantees that you will have a safe, relaxing stay.
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10 - Are the treatments and care offered by Member Spas covered by my private health insurance? |
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Most private insurance companies partially or fully cover the massages performed by a certified massage therapist. Every certified massage therapist has his/her own unique registration number, which your insurance company will require. In order for you to claim your treatment, this registration number must appear on your receipt.
All Member Spas' massage therapists are Certified Massage Therapists, and they are able to provide a receipt if you request one. Make sure you ask your insurance company if your policy requires a medical prescription for the massage treatment in order to be reimbursed and, if so, how much of the treatment cost will be reimbursed.
If this matter is important to you, please contact your Relais santé® spa when you make your next appointment. Please take note that other treatments such as balneotherapy, algotherapy,and aromatherapy, are not covered by insurance companies.
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11 - Do Member Spas offer group packages? |
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Yes. Most Spas Relais santé® Members can provide you and your guests with meeting, conference and reception rooms. These establishments offer group packages especially designed to host your next family reunion or corporate meeting. You may also want to pamper your guests by offering them a chair massage or a special menu. Please inquire with your Relais santé® Spa for packages and facilities offered.
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12 - Where are Member Spas located? |
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There are 28 Spas Relais santé® members located throughout the province of Quebec, Canada. Visit the Certified Spa Listing section of this website for additional information on available care and treatments, road maps, Relais santé® contact information, onsite as well as nearby services offered, etc.
Ask for your free copy of the Certified Relais santé® Spa Annual Brochure. This practical brochure will be your best tool when you plan your next health and wellness getaway. Order now!
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13 - What do ''Certified quality'', ''Certified Member Spa'' and ''Certified Relais Santé Spa'' mean? |
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Each Spas Relais Santé spa has gone through an accreditation process in order to become a member of the Association. This includes spot inspections carried out by an accredited Spas Relais Santé inspector. “Certified Member Spa” establishments meet high-quality criteria in order to comply with industry standards. They must also conform to strict standards of practice stated in the Association’s restrictive Code of Ethics. This Code of Ethics governs several services offered within the establishment : Therapist training, hygiene, rights and duties regarding clientele, health precautions, mandatory health screenings, etc.
By restricting numerous establishments the entry into the Spas Relais Santé Association, we can guarantee and preserve excellence in every member spa.
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