About SRs

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OUR ALLIANCE

Relais santé^® spas are an alliance, founded in 1993, of independent establishments certified for excellence. All boast exquisite surroundings and all offer services designed to let you escape and restore your balance of mind, body and spirit. From natural retreats to urban sanctuaries, Nordic baths, along with specialized massage therapy techniques, our member spas provide exclusive and diversified spa and wellness treatments with an innovative twist.

OUR CERTIFICATION OF EXCELLENCE

The Relais santé^® certification of excellence is the ultimate seal of exceptional quality. It is only bestowed on establishments that meet the highest criteria for professionalism, quality of care, water quality and hygiene. In addition to being subject to regular visits by anonymous inspectors, each certified spa is governed by stringent quality requirements as defined by the highest industry standards. As such, all our members adhere to a strict code of ethics and offer a wide range of care and services provided by professionals with proven and recognized competencies. 

Always look for the Relais santé^® certification of excellence and choose your wellness experience with complete peace of mind.

OUR ECOLOGICAL COMMITMENT for the well-being of our planet

Excellence in Relais santé^® spas is also reflected in its environmental and social values. Concrete actions are carried out every day by our members, aiming to reduce resources as much as choosing organic and local products.  These actions and decisions are guided by one ambition: to take care of our health, but also that of the planet’s. 

OUR MISSION

Spas Relais santé^® has for its mission to group, under one marketing banner, one variety of Relais santé^® offering a spa experience representing the excellence within the industry.

The organization’s principal mandate is to promote and represent its members alongside different markets while assuring the quality of promotional leadership, expertise and the sectorial organization.

OUR OBJECTIVES

• Ever vigilant for the quality of services offered to consumers by our Alliance Spas Relais santé^® members.
• Heighten consumer awareness to the benefits and also the limits of treatments practiced by the Alliance Spas Relais santé^® members.
• Transmit clear and concise information to allow the general public to exercise informed choices for the different practices and services offered.
• To position wellness tourism as a judicious and agreeable vacation choice.
• Evoke coordination within the wellness tourism sector.
• To be a training and innovation source.
• To facilitate access to professional training elevating the competence and standards of practice in the Alliance Spas Relais santé^® member spas.
• To assure that the public, media and government institutions recognize SRs as the key player in the wellness industry in Canada.
• Negotiate collective advantages (purchases, insurance, etc.) due to the strength of the association.
• To become leader in Quebec.
• To promote and distribute at the international level standards in quality in the spa industry.
• To research and distribute the best spa practices in the world.

OUR HISTORY

Association des Relais de santé^® du Québec in a non-profit organization, created almost 20 years ago, with the goal of becoming ‘the reference to inform the population at large of the benefits in getting back into shape, physically and mentally’.

Since the early 90’s, thirty or so establishments came together to create a group responding to the criteria required by the association, and also to face rapid development, but not necessarily with unified quality standards in the health centers in Quebec.

In 1993, the group became officially the Association des Relais de santé^® du Québec. The association becomes structured and creates its code of ethics. The first annual repertoire for the association comes out in 1996. From 1996-2000, several marketing activities are realized, for example press relations, coop advertisement, etc.

In 1999, the association sets up the “Club de produit du tourisme de santé” (a consortium of industry partners) due to the support of the Canadian Tourism Commission, contributing to the development and improvement of health tourism in Canada and to elevate notoriety of the association. 

In 1999, the association turns a new corner with the creation of a new seal “Relais santé^® ― Qualité certifiée”.

During the year of 2003, the association registers a new name,  becoming the organism managing the banner “Spas Relais santé^®“.

An important study of the brand was conducted in 2010 to reevaluate the pertinence of keeping the same name, its values and its mission. The logo was revamped at the demand of its members.  In order to clarify the public message, the organism chooses to add the word ‘Alliance’ to Spas Relais santé to better position itself as an association of independent spas.

Driven by the wish to contribute to the well-being of its clientele and that of the planet, Alliance Spas Relais Santé® demonstrates its desire to create a healthy and ecological environment by offering products and services that answer to environmentally and socially responsible values.  Concrete actions have been adopted by the whole of its members. It has also opted for a reduction of paper printing by rendering accessible and downloadable all the communication tools on the Alliance web site.

In tune with its members and the needs of the industry, Alliance Spas Relais santé remains on the lookout for the latest trends and doesn’t hesitate to position itself in consequence.