May 2, 2013

Spa Standard

 

 

In the absence of a regulatory authority, we refer to the Spa standard.

Alliance Spas Relais is the only association having established guidelines of quality according to higher standards in the industry and we are preoccupied with the importance of the quality of treatments and services in the spa and health center industry inQuebec. We have worked conjointly with the Bureau de normalisation du Québec (BNQ) and Tourisme Québec to elaborate a standard in customer service for spas, in theprovince of Quebec.

It took almost 18 months of study and work to produce this legal document. An invaluable reference, this standard is available to everyone, free of charge.

This document clearly defines what is a “SPA” and aims to assure its clientele, a level of quality for its products and services by identifying and requiring:

To comply with the laws and rules applicable to spa activities, particularly the rules governing swimming pools and other artificial pools (test and document regularly):

  • Training of therapists and personel;
  • Treatment protocols are respected for the treatments;
  • Descriptions of all services and installations offered;
  • Maintenance, hygiene, sanitation and cleanliness of all equipment;
  • Customer service;
  • Customer safety;
  • Respect for the natural and human environment.

It is important to note the application of this standard is on a voluntary basis. Also, establishments are not required to respect it, however are strongly recommended to do so to assure a level of quality acceptable towards their clientele but also towards their personnel.

It is also important to mention that in addition to regular “mystery” inspections, ALL the certified spa members are subject to rigorous quality standards, surpassing the Spa Standard. Thus, all of our members respect a strict code of ethics, in addition to offering treatments dispensed by recognized and competent professionals.

Always look for the Relais santé® certification of excellence and choose your wellness experience with complete peace of mind.

Spa Standard BNQ 9700-040
* Taken from the BNQ SPA Standard 9700-040  (published in September 2011, English version).

 

Demystifying the SPA Standard

The Alliance invites you to consult the document entitled “Demystifying the SPA Standard”. This is a summarization of the principal criterias and requirements within this standard.

Consult and share this document, it concerns your health and security.

 Demystifying the Spa Standard

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